Shipping policy

Last updated: November 12, 2026

This policy explains how Charmochi ships your order, what it costs, and how long it really takes.

Order processing

Orders are prepared and dispatched within 1–3 business days of payment (excluding weekends and public holidays). Orders placed late in the day may begin processing the next business day.

Delivery times

Charmochi charms are shipped directly from our partner workshops overseas, so parcels cross a border on their way to you. After dispatch, delivery normally takes 10–20 business days.

Destination	Typical delivery after dispatch
United States	10–18 business days
Canada	12–22 business days
United Kingdom and EU	10–20 business days
Australia and New Zealand	12–22 business days

These are typical ranges, not guarantees. Peak season (November to January), customs inspections, weather and carrier delays can add a week or more. Delivery estimates begin when the order ships, not when it is placed.

Shipping cost

Within the United States: $8.00 standard, $15.00 express, and free standard shipping on orders of $35 or more. To every other destination we ship: a flat $12.00, tracked. The exact amount is calculated at checkout from your address and the items in your cart, and is shown in full before you pay.

Shipping destinations

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country is not on that list, checkout will not be able to offer you a shipping method — write to us and we will tell you whether and when we can reach you.

Tracking

You will receive an email with a tracking number and link once the carrier scans your parcel, usually 3–7 days after your order. Tracking often shows no movement for several days while a parcel moves between countries; this is normal and does not mean the parcel is lost. If tracking has not updated for 14 days, contact us and we will chase the carrier for you.

Multiple items

If you order several charms, they may be dispatched from different workshops and arrive in separate parcels on different days. You are never charged extra for a split shipment.

Address accuracy

Please check your shipping address at checkout. Contact us immediately if you spot a mistake. We can usually correct an address within the first 24 hours, but not once the parcel has shipped. We are not able to refund parcels lost because of an incorrect address supplied at checkout.

Customs, duties and import taxes

Most parcels at our price point arrive without additional charges. Where a destination country charges import duty, VAT or a handling fee, those charges are the responsibility of the buyer and are not included in the price you pay us. Any charges we are required to collect at checkout will be shown before you complete your purchase.

Delayed, lost or damaged parcels

If your parcel has not arrived 30 business days after dispatch, contact us and we will refund or resend it. If it arrives damaged, send us a photo within 30 days of delivery and we will replace or refund the item. You will not be asked to post a damaged charm back to us.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can usually accommodate a change before the order ships; once it is in transit we cannot modify it. Refunds for cancelled orders are returned to the original payment method.