How long does delivery take?
Orders are processed in 1–3 business days, then delivery takes 10–20 business days depending on where you are. Charms ship directly from our partner workshops overseas, which is what keeps the prices low. You will get a tracking number by email as soon as the parcel is scanned.
Why does shipping take longer than Amazon?
Because we are not Amazon. We do not keep a warehouse of stock — each charm is dispatched from the workshop that makes it. That is the honest trade for the price. If you need something by a specific date, message us before ordering and we will tell you whether it is realistic.
How much is shipping?
Within the United States, $8.00 standard or $15.00 express, and free standard shipping on orders of $35 or more. To every other country we ship, a flat $12.00, tracked. The exact amount is shown at checkout before you pay — no surprises on the last step.
Can I track my order?
Yes. You will receive a tracking link by email once the parcel is scanned by the carrier, usually 3–7 days after you order. Tracking can sit quiet for a few days while the parcel moves between countries — that is normal and not a lost parcel.
What if my charm arrives damaged or wrong?
Send us a photo within 30 days of delivery and we will replace it or refund it. You will not need to post anything back for a small item like a charm.
Can I return something I just did not like?
Yes, within 30 days of delivery, unused and in its original packaging. Return shipping is yours unless the item was faulty or we sent the wrong thing. Full detail is in our Refund Policy.
Which countries do you ship to?
The United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country is not on that list, checkout will not be able to offer you a shipping method — write to us and we will tell you whether and when we can reach you.
Will I pay customs or import fees?
In most countries, small parcels at our price point arrive without extra charges. If your country does charge import duty, that cost is the buyer's — we have no way to pay it on your behalf.
Are these safe for kids?
Charms contain small parts and are not suitable for children under 3 years old. For older children they are fine, but keep an eye on chains and clasps.
Are the charms official licensed merchandise?
No. Our character-themed charms are fan-made items from independent workshops, not official licensed products, and we do not claim otherwise.
I have a different question.
Use the contact form and we will answer, usually within one business day.