Processing time

We prepare and dispatch your order within 1–3 business days of payment.

Delivery time

After dispatch, delivery normally takes 10–20 business days. Charms are sent directly from our partner workshops overseas, so parcels cross a border on their way to you.

These are typical ranges, not guarantees. Peak season (November–January) and customs checks can add a week.

Where we ship

The United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country is not on that list, checkout will not be able to offer you a shipping method — write to us and we will tell you whether and when we can reach you.

Shipping cost

Within the United States: $8.00 standard, $15.00 express, and free standard shipping on orders of $35 or more. Everywhere else we ship: a flat $12.00, tracked. Calculated at checkout from your address and shown in full before you pay.

Tracking

A tracking link is emailed to you once the carrier scans the parcel, usually 3–7 days after your order. Tracking often shows no movement for several days while the parcel is in transit between countries. This is normal. If there is no movement at all for 14 days, write to us and we will chase it.

Multiple items

If you order several charms they may arrive in separate parcels on different days, because they can come from different workshops. You are not charged extra for this.

Wrong address

Check your address at checkout. If you spot a mistake, email us immediately — we can usually correct it within the first 24 hours, but not after the parcel has shipped.

Customs and import duty

Most parcels at our price point arrive with no extra charges. Where a country does charge import duty or handling fees, those are the buyer's responsibility.

Lost parcels

If your parcel has not arrived 30 business days after dispatch, contact us and we will refund or resend it. We do not make you fight the carrier yourself.

Questions about a specific order? Use the contact form with your order number.